Shipping Policy

Thank you for shopping with us. We work hard to process and deliver every order as quickly and safely as possible.

Estimated Delivery Time

Orders are typically delivered within 8–15 days after they have been processed and shipped. Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow a few days for the tracking status to update.

Shipping Delays

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur. If your order has not arrived after 15 days, please contact our customer support team with your order number so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delivered Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier.

We are not responsible for packages that are lost or stolen after being marked as delivered. However, our support team will do its best to help you contact the carrier and investigate the situation.

Multiple Packages

Some orders may arrive in separate packages. If this happens, you may receive more than one tracking number, and your items may be delivered on different days.

Contact Us

For questions regarding your shipment, please contact us at shoplivorawellness@gmail.com. and include your full name and order number. Our team will be happy to assist you.